Double Duty Daddy

Hyatt Free Night Award Hiccup

The Hyatt Credit Card issued by Chase is one of my favorite hotel credit cards. In the past, it had a sign-up bonus of two free nights after spending $2,000 in the first three months of account opening. That bonus was extremely valuable, as the two nights can be used at any Hyatt hotel or resort worldwide. I used my two free nights at the Park Hyatt Paris-Vendôme.

 

Park Hyatt Paris Vendome Suite Bed

 

Now, the card offers a sign-up bonus of 40,000 World of Hyatt points after spending $2,000 within three months, plus an extra 5,000 points when you add an authorized user and have them make a purchase within the three months. I still consider this card a keeper each year because of the category 1-4 ‘free’ night award annually, even after paying the $75 annual fee. Hyatt has some gorgeous (and expensive) category 4 propertieslike the Hyatt Regency Coconut Point Resort & Spa in Bonita Beach where we go each year to visit friends.

 

$407 room rates in May for the (cat 4) Hyatt Regency Coconut Point Resort & Spa

 

Both DD Mommy and I have the card so our game plan annually is to combine our individual free night certificates and turn that into a two-night weekend getaway somewhere. Usually I contact Hyatt via Twitter and ask them to book both DD Mommy’s and my annual free night and then the hotel combines them into one reservation so we don’t have to worry about checking-in and checking-out during our stay. And usually there isn’t any issue and it’s done seamlessly.

The Issue

This morning I contacted @HyattConcierge through twitter because we wanted to redeem our free night certificates for a weekend in May at the Hyatt Regency Coconut Point. I checked for standard points availability prior to reaching out and rooms were available. A few minutes after sending my tweet to Hyatt I got back the following message:

Good Morning. At this time I show the hotel is sold out. You may check back for cancellations if you would like as we do get them daily.

I immediately called World of Hyatt as I knew the hotel DID have rooms available that could be booked as awards. The rep checked for room availability and told me the issue was that the hotel has a two-night minimum stay and because I wanted to combine two separate free night awards, it technically would count as booking one-night at a time. I knew it was at the hotel’s discretion to allow us to book our individual free night awards and combine them to create a qualified two-night minimum stay.

I reached back out to @HyattConcierge and explained the issue while also informing them that the hotel was NOT sold out for our dates. The Hyatt Concierge rep took the initiative and called the reservations manager at the hotel directly. A few minutes later, I was happy to receive a tweet from @HyattConcierge sharing the good news that the reservations manager at the hotel OK’d combining the two individual free night awards for a two-night stay as a singular reservation.

Bottom Line

If you’re resourceful and plan on combining anniversary free night awards from hotel credit cards with your significant other BUT the resort has a two-night minimum stay policy, seek help on twitter. They most likely will contact the hotel on your behalf and figure out a way to resolve the issue and approve the reservation.

 

 

 

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